Skip to content
An engineer studying a monitor, lit by screen light

Application Services

ServiceNow Implementation Services

STEM Global implements ServiceNow to run IT and business workflows on one platform: IT service management (ITSM), IT operations management (ITOM), the CMDB, service portals and custom workflow apps, integrated with the tools you already use.

Schedule a Technical Strategy CallWhat's included

What's included

ServiceNow Implementation, start to finish.

  • 01

    ITSM: incident, problem, change and request management

  • 02

    ITOM, discovery and CMDB setup

  • 03

    Service portal and catalog design

  • 04

    Custom workflows, integrations and upgrades

What you get

  • Consistent, measurable IT service management
  • An accurate CMDB that supports change and incident decisions
  • A self-service portal employees like using

How we approach it

STEM Global's consultants implement ServiceNow close to its out-of-the-box processes, adapting only where your business genuinely differs, which keeps upgrades simple. Discovery and the CMDB are built so the data stays accurate, and the service portal is designed for the people raising requests, not just the people resolving them.

Who does the work: ServiceNow consultants and developers.

Why STEM Global

One partner for ServiceNow, from plan to everyday running.

  • One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.

  • The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.

  • Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.

Schedule a Technical Strategy Call

How we deliver

From discovery to managed services.

  1. 01

    Discover

    STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.

  2. 02

    Design

    Architecture, configuration and migration plans, reviewed with your team before anything changes.

  3. 03

    Implement

    We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.

  4. 04

    Run

    After go-live we support, monitor and improve it as your managed services provider.

FAQ

ServiceNow questions, answered.

What does a ServiceNow implementation include?

Typically ITSM processes (incident, problem, change and request), the service catalog and portal, discovery and the CMDB, and integrations with your other tools. STEM Global can also build custom workflow applications on the platform.

Why stay close to out-of-the-box ServiceNow?

Standard processes make upgrades faster and cheaper. We adapt ServiceNow only where your business really differs, and document every customization.

Can you upgrade or fix an existing ServiceNow instance?

Yes. We review existing instances, clean up risky customizations, complete upgrades and improve CMDB data quality.

Have a project coming up?

Schedule a Technical Strategy Call