Managed IT Services
Managed IT services provider (MSP).
Once it's live, STEM Global keeps it running. As your managed services provider we take on the day-to-day running of your IT under one agreement with clear service levels. Your team gets its time back for the business.
What we cover
Everything in Managed IT, one partner.
- 01
Service desk
Phone, email and portal support for your users, tracked against SLAs.
- 02
24/7 NOC
Network, server and cloud monitoring with triage, escalation and on-site follow-up.
- 03
Managed cloud and infrastructure
Patching, backup, disaster recovery and cost control, on-premises and in the cloud.
- 04
Application support
Monitoring, fixes, updates and enhancements for your business applications.
- 05
On-site support
Data center technicians and on-call specialists when an issue needs hands on site.
- 06
Business processes
Finance, support, HR and data operations run for you against agreed service levels.
Managed IT
Service Desk & Help Desk
One place for your users to get IT help, fast.
Learn moreNOC Services
24/7 network operations center monitoring that catches problems before your users do.
Learn moreManaged Cloud & Infrastructure
Your servers, network and cloud patched, backed up and kept healthy.
Learn moreApplication Management & Support
Application monitoring, fixes, updates and enhancements for live systems.
Learn more
Business operations
Why STEM Global
Your Managed IT partner, from first plan to everyday running.
One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.
The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.
Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.
How we deliver
From discovery to managed services.
- 01
Discover
STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.
- 02
Design
Architecture, configuration and migration plans, reviewed with your team before anything changes.
- 03
Implement
We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.
- 04
Run
After go-live we support, monitor and improve it as your managed services provider.
FAQ
Managed IT questions, answered.
What is a managed services provider (MSP)?
A managed services provider takes on the day-to-day running of your IT for a predictable fee: monitoring, maintenance, support, patching and incident response. Your own people can then focus on the business.
What's included in your managed IT services?
A service desk for your users, 24/7 network and infrastructure monitoring from our NOC, management of your cloud and servers, and application support. We tailor the scope and service levels to what you need.
Can you manage systems you implemented for us, and ones you didn't?
Both. Many clients have us implement a system and then manage it; others bring us in to take over existing environments. We start with an assessment so we know what we're taking on.
Do you provide on-site support?
Yes. Our data center technicians and bench of on-call specialists provide on-site and smart hands support when an issue needs someone physically there.
Have a project coming up?
Schedule a Technical Strategy Call