Managed IT Services
NOC Services: 24/7 Network Operations Center Monitoring
STEM Global's network operations center (NOC) watches your network and infrastructure 24/7: devices, links, servers, cloud, power and environmentals. When an alert fires, NOC engineers triage it, work the fix remotely and escalate to our network engineers or send a technician on site when it needs hands in the data center.
What's included
NOC Services, start to finish.
- 01
24/7 network and infrastructure monitoring
- 02
Alert triage, incident response and escalation
- 03
Ticketing, change management and reporting
- 04
On-site follow-up by our technicians and smart hands
What you get
- Problems found and fixed before users notice
- Clear escalation from monitoring to engineers to on-site help
- Regular reporting on availability and incidents
How we approach it
STEM Global's NOC engineers onboard your devices and services into monitoring, set thresholds that reflect what matters to your business, and agree escalation paths and runbooks. When an alert fires, engineers work it immediately, fix what can be fixed remotely, and dispatch a technician when hands are needed on site.
Who does the work: NOC engineers, backed by our CCNP- and CCIE-certified network engineers and on-site data center technicians.
Why STEM Global
One partner for NOC, from plan to everyday running.
One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.
The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.
Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.
How we deliver
From discovery to managed services.
- 01
Discover
STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.
- 02
Design
Architecture, configuration and migration plans, reviewed with your team before anything changes.
- 03
Implement
We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.
- 04
Run
After go-live we support, monitor and improve it as your managed services provider.
FAQ
NOC questions, answered.
What does a NOC monitor?
STEM Global's NOC monitors network devices and links, servers, cloud resources, applications, and data center power and environmentals, alerting on the thresholds that matter to your business.
What happens when an alert fires?
A NOC engineer triages it, works the fix remotely where possible, escalates to network or server engineers when needed, and dispatches a technician on site when the problem needs hands in the data center.
Can the NOC work with our existing monitoring tools?
Yes. We can use your current monitoring platform or onboard your environment into ours.
Have a project coming up?
Schedule a Technical Strategy Call