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Managed IT Services

Application Management & Support Services (AMS)

STEM Global keeps your business applications healthy after launch, whether we built them or not: monitoring, incident fixes, security updates, small enhancements and release management, with clear service levels and a team that knows the code.

Schedule a Technical Strategy CallWhat's included

What's included

Application Management & Support, start to finish.

  • 01

    Application monitoring and incident management

  • 02

    Bug fixes and security updates

  • 03

    Enhancements and release management

  • 04

    Knowledge transfer and documentation

What you get

  • Stable, secure applications with fast fixes
  • A steady stream of improvements
  • Knowledge kept in documentation as well as people's heads

How we approach it

We start with a structured handover of code, documentation and known issues, then monitor the application, fix incidents against service levels and keep dependencies patched. Enhancements ship in regular releases, and the application keeps improving.

Who does the work: Developers and application support engineers.

Why STEM Global

One partner for App Support, from plan to everyday running.

  • One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.

  • The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.

  • Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.

Schedule a Technical Strategy Call

How we deliver

From discovery to managed services.

  1. 01

    Discover

    STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.

  2. 02

    Design

    Architecture, configuration and migration plans, reviewed with your team before anything changes.

  3. 03

    Implement

    We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.

  4. 04

    Run

    After go-live we support, monitor and improve it as your managed services provider.

Have a project coming up?

Schedule a Technical Strategy Call