Skip to content
A data center technician with a laptop in a corridor beside glass-walled server racks

Managed IT Services

Business Process Services (BPO) & Operations Outsourcing

STEM Global runs back-office processes for you with a mix of skilled people and automation: finance and accounting operations, customer and technical support, HR and IT service operations, and data processing, all measured against agreed service levels.

Schedule a Technical Strategy CallWhat's included

What's included

Business Process Services, start to finish.

  • 01

    Finance and accounting operations

  • 02

    Customer and technical support

  • 03

    HR and IT service operations

  • 04

    Data processing and document handling

What you get

  • Back-office work done reliably at a predictable cost
  • Processes improved and automated over time
  • Transparent reporting against agreed service levels

How we approach it

STEM Global's process specialists document each process as it runs today, improve it where we can, and take it over in a controlled transition. Skilled specialists run the work with automation handling the repetitive steps, and performance is measured against agreed service levels and reviewed with you regularly.

Who does the work: Process specialists and team leads, supported by our automation developers.

Why STEM Global

One partner for Business Process, from plan to everyday running.

  • One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.

  • The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.

  • Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.

Schedule a Technical Strategy Call

How we deliver

From discovery to managed services.

  1. 01

    Discover

    STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.

  2. 02

    Design

    Architecture, configuration and migration plans, reviewed with your team before anything changes.

  3. 03

    Implement

    We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.

  4. 04

    Run

    After go-live we support, monitor and improve it as your managed services provider.

Have a project coming up?

Schedule a Technical Strategy Call