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ERP Services

ERP Support & ERP Managed Services

Go-live is the start, not the end. STEM Global's ERP support team handles user tickets, fixes, enhancements, upgrades and release testing for SAP, Oracle, NetSuite and Dynamics 365, and keeps your ERP in step with the business.

Schedule a Technical Strategy CallWhat's included

What's included

ERP Support & Managed Services, start to finish.

  • 01

    Functional and technical user support

  • 02

    Fixes, enhancements and new reports

  • 03

    Upgrades and release testing

  • 04

    Performance monitoring and health checks

What you get

  • Fast, expert answers for your ERP users
  • Enhancements and reports delivered on a steady schedule
  • Updates and upgrades tested before they reach production

How we approach it

We take over support with a structured knowledge transfer, then handle tickets against agreed service levels with functional and technical consultants who know your configuration. Beyond fixes, we plan enhancements and test every update before it reaches your users.

Who does the work: ERP functional and technical consultants on a managed support agreement.

Why STEM Global

One partner for ERP Support, from plan to everyday running.

  • One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.

  • The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.

  • Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.

Schedule a Technical Strategy Call

How we deliver

From discovery to managed services.

  1. 01

    Discover

    STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.

  2. 02

    Design

    Architecture, configuration and migration plans, reviewed with your team before anything changes.

  3. 03

    Implement

    We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.

  4. 04

    Run

    After go-live we support, monitor and improve it as your managed services provider.

Have a project coming up?

Schedule a Technical Strategy Call