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A data center engineer checking a laptop beside a row of server racks

Infrastructure Services

Data Center Smart Hands & Remote Hands Services

When you need someone physically in the data center, STEM Global's technicians and on-call specialists provide smart hands and remote hands support: hardware swaps, reboots, cabling changes, installs and audits, carried out on your behalf.

Schedule a Technical Strategy CallWhat's included

What's included

Smart Hands & Remote Hands, start to finish.

  • 01

    Hardware swaps and part replacements

  • 02

    Reboots, power cycles and console access

  • 03

    Cabling moves, adds and changes

  • 04

    Audits, inventory and photos for your records

What you get

  • Skilled hands on site when your team can't be
  • Clear confirmation and photos of every task
  • Fast response through our technician and freelancer network

How we approach it

You raise a request with clear instructions, and we dispatch a technician who works through it step by step, confirming each action and sending photos and notes when done. For recurring needs we document your environment once so every visit is faster.

Who does the work: Data center technicians and a bench of on-call specialists ready to deploy.

Why STEM Global

One partner for Smart Hands, from plan to everyday running.

  • One partner, start to finishSTEM Global advises, implements and then runs what it builds. There's no handover gap between a consultancy, an integrator and a support vendor.

  • The people who do the workYour project is staffed by the developers, consultants and engineers who do the work, including CCIE- and CCNP-certified network engineers.

  • Built to be runEverything is documented, tested and handed over with runbooks, because STEM Global often runs it afterwards too.

Schedule a Technical Strategy Call

How we deliver

From discovery to managed services.

  1. 01

    Discover

    STEM Global learns your goals, systems and constraints, and agrees scope, timeline and success measures.

  2. 02

    Design

    Architecture, configuration and migration plans, reviewed with your team before anything changes.

  3. 03

    Implement

    We build, configure, integrate, migrate and test, then cut over with a rollback plan ready.

  4. 04

    Run

    After go-live we support, monitor and improve it as your managed services provider.

Have a project coming up?

Schedule a Technical Strategy Call